Shipping policy

Shipping & Delivery Policy

At Lume Vivendi, we believe that curating a beautiful home is an art form. We take great care in preparing your selections, ensuring each piece is handled with the intention it deserves before it begins its journey to your space.

Processing & Delivery Timelines

We pride ourselves on a deliberate, high-quality service process. Please note our current shipping framework:

  • Order Processing: Each order is carefully reviewed and prepared for dispatch. Please allow 1–3 business days for our team to process your order before it leaves our facility.

  • Shipping Duration: Once your order has been dispatched, our standard delivery window is 4–15 business days.

  • Total Fulfillment Time: Taking both processing and transit into account, please anticipate a total delivery period of 5–18 business days.

Shipping Destinations

We currently offer shipping to all EU countries. Please verify your delivery address during the checkout process. If you have specific inquiries regarding shipping to your location, please contact us at info@lumevivendi.com.

Order Tracking

Once your pieces have been dispatched, you will receive a notification via email containing your tracking information. This allows you to follow the progress of your delivery as it makes its way to you.

Considerations

  • Delivery Estimates: While we strive to meet the 5–18 business day window, please understand that transit times can occasionally vary due to external carrier logistics. We appreciate your patience and your appreciation for the "art of the wait."

  • Shipping Updates: Should there be an unexpected delay in the processing of your items, we will notify you promptly via the email address provided at checkout.

Customs, Duties, and Taxes

Please note that all orders are shipped from our international fulfillment centers.

  • Import Fees: Any customs fees, import duties, or taxes incurred upon arrival in your country are the sole responsibility of the customer.

  • Local Regulations: Because customs policies vary significantly by country, we recommend contacting your local customs office for further information before placing your order to avoid any unexpected charges.

  • Refusal of Delivery: If an order is refused at the point of delivery due to unpaid customs fees, the customer will be responsible for any return shipping costs and potential restocking fees incurred by Lume Vivendi.